Mobile / Casino
At 888lots, we are clear about what personal data we collect, why we collect it, and how it is used when you access our platform. Your access to this platform and its features depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and account credentials. When you make a transaction using bKash, Nagad, Rocket or Bank Transfer, we record the transaction reference, amount and method for account reconciliation and dispute resolution. We do not store full payment credentials on our servers; wallet identifiers are retained only as long as needed for your active account records. We also collect device and session data — browser type, IP address and page interaction events — to keep the platform running correctly on your device and to detect unusual account activity. This is standard practice and is not used for profiling unrelated to your account. Your data is not sold to third parties. We share information only where required to process your transactions, verify your identity, or respond to a lawful request. Any third-party service we engage with for these purposes is bound by data-handling obligations consistent with this policy. Where local law in Bangladesh or another eligible region imposes additional obligations on how we handle your data, those requirements take precedence. Your continued use of the platform is subject to this policy and any updates we publish on this page.
This policy covers the data 888lots processes directly through our platform. It does not extend to third-party websites, payment processors or studio providers whose own privacy terms govern their services separately. Understanding the boundaries helps you know exactly who is responsible for which data.
Data collected when you register, log in or update your account profile — including your email address, contact number and password hash — falls fully within this policy. You can review and correct these details through your account settings.
Records of deposits and withdrawals processed via bKash, Nagad, Rocket or Bank Transfer are retained under this policy for account reconciliation. The payment provider's own privacy terms govern how they handle data on their side of the transaction.
Session data related to game activity — titles opened, session duration, device type — is collected to maintain platform performance. Game studios such as PG Soft, Pragmatic Play and Microgaming process game logic independently and hold their own data obligations.
Links from our platform to external sites, or tools embedded by third-party providers, are outside the scope of this policy. We recommend you check the privacy terms of any external service before sharing personal data with them.
You have practical choices about the data we hold on your account. The first is access — you can request a summary of the personal information we have recorded against your account. The second is correction — if your contact number, email or any account detail is wrong, you can update it directly in the account settings page or ask our support team to make the change. Third, if you believe data is being held beyond its necessary period or used in a way inconsistent with this policy, you can raise a formal question with us through the contact routes listed in the support section below. For anything related to bKash or Nagad wallet identifiers linked to your account, the same correction and query process applies. We handle these requests by verifying your identity against the registered account before making any change. We aim to respond to data queries in a reasonable timeframe, though we do not publish a fixed response window as that depends on query complexity and local regulatory requirements.
Submit a data access request through our support channel. We verify your identity first, then share what we hold on your account — contact info, session history references and transaction method logs.
Update your email, mobile number or profile details directly in the account settings page. For wallet identifiers like bKash or Nagad numbers, contact support so the change can be verified securely.
If something in this policy is unclear or you believe your data is being handled incorrectly, send us a written query via the published support email. We treat these as formal requests and respond in writing.
You can ask us to delete your account data when you close your account. We retain only what is required by applicable law or ongoing transaction dispute resolution before completing the deletion.
If you have a specific question about how your data is handled, or you want to act on any of the rights described above, use the contact routes published on our platform. We do not publish response time commitments here because they depend on query type and current volume, but every written request is logged and tracked.
Send your privacy query or data request to the support email address listed in our contact page. Include your registered account email so we can verify your identity before responding.
For straightforward account data questions, the live chat option in your account dashboard connects you directly with our support team. Use this for quick clarifications about what data is visible on your account.
The help section inside your signed-in account area contains policy references, account management steps and published contact routes. This is the first place to check before submitting a formal data request.
Our data handling covers cookies, account security, retention periods and the process for requesting changes — each area has a defined approach that we apply consistently across accounts in supported regions.
We use cookies to keep your session active, remember your account preferences and monitor platform performance. You can adjust cookie settings in your browser. Disabling cookies may affect how certain account features work on your device.
Account credentials are stored in hashed form. We monitor login patterns for unusual activity and may prompt re-verification when access is attempted from an unfamiliar device or location, particularly relevant for mobile access via bKash-linked accounts.
We keep account and transaction records for as long as your account is active and for a period afterward as required by applicable law. When you request account closure, we follow the deletion process described in the rights section above.
If your circumstances change — for example, your registered Nagad or Rocket number is no longer active — contact our support team with your account verification details. We process wallet and contact updates securely before confirming any change.
These questions cover what we hear most from account holders about how their data is managed, how to correct records and what happens when they close an account.
We collect your name, email address, mobile number and account credentials during registration. When you transact via bKash, Nagad, Rocket or Bank Transfer, we record the transaction reference and method. Device and session data is also collected to keep the platform running correctly on your device.
We do not sell your data. We share it only where necessary — to process your transactions, verify your identity or respond to a lawful request. Any third party engaged for these purposes is required to handle your data consistently with this policy.
Wallet identifiers like bKash and Nagad numbers are updated through our support team rather than directly in settings, so the change can be verified against your registered account. Use the support email or live chat and provide your account email for identity verification.
Yes. Send a data access request to our support email with your registered account email included. We verify your identity first, then provide a summary of the personal information and transaction method records associated with your account.
We begin the deletion process once your account closure is confirmed. We retain only what is required by applicable law or needed to resolve any open transaction disputes. You can ask our support team for details on what is retained and for how long.
This policy applies to all accounts on the 888lots platform. Access to the platform and its features depends on your local law and eligible regions. Where Bangladesh law imposes additional data-handling obligations, those requirements take precedence over the general terms of this policy.